Refund Policy

1. Security deposit refund

A refundable deposit is collected before pickup and returned after the vehicle is returned in good condition.

• The Company may deduct any outstanding rental, fees, penalties, or damages from the deposit before refund.
• Refund timeline: within 7 working days for KL/Selangor rentals, and up to 3 months for outstation rentals.
• The deposit cannot be used to offset rental fees unless explicitly agreed in writing.
• Smoking, durians, salted fish, or pets in the vehicle forfeits RM250 of the deposit.

2. Cancellation & early termination

• Cancellation 14 days or more before the rental starts: full refund issued as a credit voucher (valid 6 months).
• Cancellation within 14 days of the start: RM300 charge, with the remaining balance issued as a credit voucher.
• After the rental has commenced: no refund for unused days.
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3. Extensions

• Extensions requested at least 24 hours before expiry may be granted, subject to availability and rate.
• Payment for any extension must be made at least 12 hours before the extended period begins.

4. Other charges that may affect a refund

• Returning the vehicle at a different fuel level may incur fuel charges.
• Delivery or repossession outside Company premises incurs an RM10/km fee.
• Late return incurs double the daily rental until the vehicle is returned.
• Excess mileage beyond the included 200 km/day is charged at the Company's rate.
• Damage, tyre punctures, or losses caused by negligence are chargeable and may be deducted from the deposit.

5. How to request a refund

Deposit refunds are processed automatically after the vehicle is returned and inspected — no request needed. For cancellations or any refund question, message us on WhatsApp and our team will assist.

Please ensure the bank account you provide for the refund is correct; the Company is not responsible for losses caused by an incorrect bank account.